Enhance your field service operations with Dynamics 365 Field Service optimisation.
Unlock new business opportunities and streamline service outcomes for your customers.
- Embrace Servitization
- The transition from reactive to predictive service
- Deliver connected experiences
- Optimize resource scheduling
Streamline Resource Management
with Universal Resource Scheduling
- Efficiently manage organisational resources and reduce operating costs. Schedule any resource from a central interface.
- Optimize scheduling for service facilities, docking bays, rooms, and more
-Find the Best Resource Based on Skills, Territory, Role, and Other Factors
- Find best resource by skill, territory, role, or other factors
- Effortlessly manage individual or crew schedules.
- Define Resource Pools for Easy Allocation
- Find and substitute resources as needed.
- Access traffic information and stay updated on possible route closures.
Leverage the Internet of Things (IoT) proactive service models.
- Remotely monitor and schedule device service for enhanced efficiency.
- Track device anomalies and take action in real-time.
- Integration with Azure IoT Hub and Azure IoT Central for seamless device management
- Effortlessly Send Commands to Devices for Remote Control
- Group Devices for Streamlined Management and Administration
- Define Command Definitions for Reusable Device Administration
- Trigger Service Processes Based on Real-Time Device Data
- View real-time device telemetry data for comprehensive insights
Optimize Demand Management with Comprehensive Solutions
- Enhance customer portals for seamless interaction
- Enable multi-channel customer communications for enhanced engagement
- Integrate with IoT for Real-Time Data and Insights
- Efficient triage support for quick issue resolution
- Streamline field work orders and appointment requests
- Seamless Field Quoting for Quick and Accurate Estimates
- Efficient Field Parts Sourcing for Timely Service Delivery
- Integration with Ticketing Systems for Smooth Operations
- Handle long-cycle work requests with ease for efficient service delivery.
Streamline work planning with advanced solutions
- Efficient forecasting for shift planning and rostering
- Optimize Scheduling for SLAs and VIP Customers, Cost Optimisation, and Labour Levelling
- Streamline Parts Demand Planning for Timely Service Delivery
- Efficient Purchasing for Smooth Operations
- Seamless GIS Integration for Location-Based Service Planning
- Enhance customer communications for improved engagement.
- Enable third-party service integration for enhanced service offerings
Efficient Operations Management for Service Excellence
- Streamlined Invoicing and Price Book Management
- Effective Management of Installed Assets for Service Operations, Maintenance
- Agreements, and Plans for Proactive Service Delivery
- Seamless Warranty Management for Efficient Claim Processing
- Automated Revenue Recognition for Accurate Financial Reporting
- Optimised Reverse Logistics for Efficient Returns and Repairs
- Depot Repair Management for Swift Service Resolution
- Effective Equipment Maintenance and Upgrades
- Efficient Handling of Engineering Change Requests for Service Operations
- Comprehensive Fleet Management for Service Vehicle Optimisation
Efficient work order management for service operations
- Integrated Work Order Financials for Time, Tasks, Parts, and Expenses
- Customizable Forms for Inspections, Surveys, and More
- Easy capture of evidence such as signatures and pictures
- Real-time Equipment Updates for Accurate Asset Management
- Proactive recommendations for service optimisation
- Seamless Payment Collection for Smooth Billing Processes
- Customer surveys for feedback and service improvement
Empower your technicians with advanced enablement tools.
- Seamless GPS and Telematics Integration for Efficient Field Service
- Directions, Maps, and Routing for Optimised Technician Dispatching
- Comprehensive Equipment History and Site Details for Informed Service
- Peer collaboration for knowledge sharing and troubleshooting assistance
- Effective customer communications for service updates and status reports
- Access to the Knowledge Base and Work Instructions for Quick Resolutions
- Streamlined Purchasing and Quoting/Sales Processes for Technicians
- Efficient Tool Management for Enhanced Productivity in the Field
Unlocking powerful insights and integrations with analytics for field service
- Field Service Performance Management for Data-Driven Decision Making
- Cross-functional predictive analytics for proactive service planning
- Real-Time Alerts, Notifications, and Gamification for Enhanced Engagement
- Seamless Integration with ERP, CRM, and GIS Systems for Streamlined Operations
- Leverage data and analytics to optimise field service operations and drive business success