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Everything You Need To Know About The Core Salesforce Clouds

IT consulting services - InfusAi

Salesforce has been helping organizations manage their customer databases for over two decades. With the cloud-based CRM platform, you can record, store, analyze, share, and track your valuable records to provide personalized services to your customers. Right from identifying a prospect to turning them into loyal customers, Salesforce ensures that you are there for your customers at all different stages of their buying journeys.

The functionality of Salesforce is fairly diverse with a myriad of different tools and features. This has made the CRM giant divide its features into different products known as Salesforce Clouds.

Every Salesforce Cloud is an offering that provides users with a specific set of tools and features. These features can be related to a specific sector of industry or a department within an organization. For example, while Salesforce Health Cloud is designed to help institutions in the healthcare sector streamline their services, Salesforce Marketing Cloud helps the marketing department of an organization reach out to the clients better.

Leverage our years of industry experience and expertise to build, and implement the smartest way Salesforce Cloud services divided into these offerings allow users to choose the products that are best suited for them. Irrespective of the scale at which you operate and the industry you belong to, you will always find a Salesforce Cloud that is in sync with your needs and preferences.

While there are many different Salesforce products you can choose from, there are three core Salesforce Clouds that are highly preferred by users around the world – Sales Cloud, Service Cloud, and Marketing Cloud.

Salesforce Introduction

Salesforce is the world′s #1 Customer Relationship Management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don′t require IT experts to set up or manage – simply log in and start connecting to customers in a whole new way.

More than 150,000 companies are blazing trails to success with the world’s #1 CRM platform. Treat all your customers like they’re your only customer with Salesforce CRM. Understand their needs, solve their problems, and identify opportunities to help by managing their information and interactions with your company on a single platform that’s always accessible from anywhere.

Sell, service, market, and build apps on a single platform. Easily log, manage, and analyze all customer activity in one place with our suite of web-based CRM software. Constantly monitor everything from sales leads to support tickets, and from channel marketing to website analytics.

InfusAI Introduction - Experties

InfusAi Solutions is a end -to end digital consulting and IT Service Provider partnered with Salesforce having its footprint across the Indian market as well as overseas in Singapore, Thailand, Europe and Australia. The organization is led by senior management, each one of whom has more than 16+ years of experience in delivering business critical applications like CRM and ERP for organizations of all sizes. Our vertical wise techno-functional consultants have rich experience in respective verticals such as BFSI, IT & Services, Manufacturing, Logistics, Distribution & Omni-Channel Retail, Travel, Entertainment and Real Estate who help organizations to adopt best practices and automate those very processes.

From our rich experience we are able to showcase our capabilities in delivering Salesforce services particularly focused on successful adoption across the organization to deliver maximum benefits. Our rich experience brings a value-added proposition to help achieve great results across the business spectrum - including Salesforce Automation for empowerment of Field Sales and BDMs, Post Sales Customer Service Management, Quotation Management and Customer 360° view Management.

A Comprehensive Salesforce Implementation Services For 2022

Make the most out of Salesforce CRM to leverage your business processes with our Salesforce implementation services

Salesforce has created its niche in the CRM market and has been a market leader for more than two decades. The cloud-based platform allows organizations to manage their customer records to provide personalized services to them. With our Salesforce implementation services, we help you optimize the CRM platform based on your specific requirements and achieve all your business goals in the best way possible.

As your Salesforce implementation partners, we would tailor our services based on the customers you cater to, the business processes you are willing to automate, and the department you want to design the CRM platform for.

What Do You Mean By Salesforce Implementation?

In simple words, Salesforce implementation is the process of developing and setting up Salesforce for your organization. It involves dedicated Salesforce implementation partners assessing your business needs and building the CRM platform accordingly.

Salesforce implementation services are tailored based on the specific needs of an organization to provide users with business-specific tools and features. According to the industry you operate in and the department that needs to work on the CRM platform, you can implement different Salesforce products or ‘Clouds’ within your organization.

With Infusai, you can rest assured that dedicated Salesforce experts would guide you every step of the way in bringing your implementation project to fruition.

A Comprehensive Salesforce Implementation Guide For 2022

We live in the age of digitization. Gone are the days when organizations used to keep manual records of their customers to cater to their needs. Today, the advent of automated and cloud-based platforms has made customer relationship management (CRM) a lot more efficient. With this Salesforce implementation guide, we would understand the different approaches to implementing the CRM giant and the steps involved in the same.

However, before getting to the crux of this Salesforce implementation guide, let us brush our knowledge of what Salesforce is and why it is relevant in 2022.

What Is Salesforce And Why Is It Relevant In 2022?

Salesforce is arguably the most popular CRM platform in the market that helps organizations manage their customer records on a centralized platform. It prevents you from resorting to tedious and time-consuming methods by providing you with automated tools and applications.

It has been more than two decades since Salesforce was launched. However, the CRM platform is still highly relevant across multiple industries. This is because it has evolved with time and is in sync with the latest technological trends in the market. With Salesforce, you can record, store, track, assess, and share your valuable records to provide personalized services to your customers. Right from sales reps to finance experts, the CRM platform provides users with a 360-degree view of their clients and multiple ways of connecting with same.

The offerings of Salesforce are divided into different products (known as Clouds) based on the features offered by them. Some of the most popular Salesforce offerings include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and Field Service Cloud. All these products are designed to help organizations build healthy relationships with their customers.

Top Salesforce Products You Should Be Aware Of In 2022

Salesforce products are nothing but the different offerings of the CRM platform that help users achieve specific goals and provide them with a specific set of tools. Different Salesforce CRM products focus on different industries or departments operating within the organization. For example, while Salesforce Sales Cloud allows your sales reps to streamline their processes, the Marketing Cloud is designed to improve your marketing processes.

Thanks to the versatility of the CRM platform, there is a range of different Salesforce products you can choose from based on the objectives you want to achieve, the customers you want to target, the users you want to deploy.

Here are some of the most important Salesforce products you should be aware of in 2022:

Salesforce Sales Cloud

The Sales Cloud allows users to manage different sales leads, contacts, accounts, and opportunities to close sales deals faster and more effectively. It also helps your sales reps cater to your prospects and customers according to their likes and preferences. The Salesforce product provides you with features like product management, quoting, sales forecasting, and more.

Salesforce Service Cloud

Salesforce Service Cloud is a Salesforce offering designed specifically to provide quick, personalized, and effective customer support. Targeted to the customer service executives, the Service Cloud helps users streamline the cases handled by them by understanding the context of the issues faced and providing proactive support without any delay.

Salesforce Marketing Cloud

The Marketing Cloud is among the most popular Salesforce products and helps businesses streamline their marketing processes. It allows you to reach out to your target audience across multiple platforms and build targeted marketing campaigns over email, SMS, social media, web, and other channels. With Salesforce Marketing Cloud, you can personalize the buying experience of your customers by being there for them at every stage.

Everything You Need To Know About The Core Salesforce Clouds

Salesforce has been helping organizations manage their customer databases for over two decades. With the cloud-based CRM platform, you can record, store, analyze, share, and track your valuable records to provide personalized services to your customers. Right from identifying a prospect to turning them into loyal customers, Salesforce ensures that you are there for your customers at all different stages of their buying journeys.

The functionality of Salesforce is fairly diverse with a myriad of different tools and features. This has made the CRM giant divide its features into different products known as Salesforce Clouds.

Every Salesforce Cloud is an offering that provides users with a specific set of tools and features. These features can be related to a specific sector of industry or a department within an organization. For example, while Salesforce Health Cloud is designed to help institutions in the healthcare sector streamline their services, Salesforce Marketing Cloud helps the marketing department of an organization reach out to the clients better.

Salesforce Cloud services divided into these offerings allow users to choose the products that are best suited for them. Irrespective of the scale at which you operate and the industry you belong to, you will always find a Salesforce Cloud that is in sync with your needs and preferences.

Salesforce Sales Cloud – Everything You Need To Know In 2022

Salesforce is one of the first few companies to provide businesses with a cloud-based CRM platform. For more than two decades, Salesforce has been helping organizations make the most of their customer database and provide personalized services to their customers. The CRM platform facilitates the recording, storing, tracking, and assessment of valuable business records on a centralized and automated platform.

Over time, Salesforce Sales Cloud has become synonymous with Salesforce CRM. It is the most sought-after Salesforce offering by organizations operating at all scales and belonging to multiple industry sectors. If you are willing to manage your customer records using a powerful and holistic CRM solution in 2022, it is advisable to implement Salesforce Sales Cloud within your organization.

What Is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based SaaS solution that allows organizations to streamline their sales processes. Right from storing specific details about your customers to converting sales deals and opportunities, the Sales Cloud is an ideal ally for your sales reps.

The CRM platform provides users with a range of different tools and features that help them personalize their services and cater to their customers in the best way possible. It is designed to give a 360-degree view of all the contacts and accounts managed by your sales reps, allowing them to take important decisions.

Key Features Of Sales Cloud:

Salesforce Service Cloud – Everything You Need To Know In 2022

Irrespective of the products or services you deal in, the customer is always the king. Almost each of your business processes revolves around catering to the needs and preferences of your customers. They hold a pivotal position in dictating the strategies and approaches of the businesses they engage with. This is why it is important to provide them with adequate support services.

Gone are the days when it was okay for businesses to provide generic guides, manuals, and handbooks to their customers in the name of customer service. Customers today demand quick, personalized, and interactive support. If you are willing to build a long and healthy relationship with your customers, you need to make sure that they feel heard and their issues are resolved in the best way possible.

What Is Salesforce Service Cloud?

Salesforce Service Cloud is a highly sought-after Salesforce product that allows you to provide quick and personalized support to your customers. The CRM platform allows you to handle your cases in a streamlined and automated manner to tailor your services based on the specific needs of your customers.

Salesforce Service Cloud is a solution that acts as a customer service platform and a helpdesk to provide wholesome support to your customers. It provides users with a range of different features and tools such as service consoles, process automation, dashboards, analytics, and much more.

Key Features Of Salesforce Service Cloud:

What Is Salesforce Marketing Cloud? A 2022 Deep-dive

Marketing is one of the most important activities performed by an organization as it revolves around generating more customers. A good marketing campaign has the power to reach out to a wide range of prospects and encourage them to engage with your business. It is, therefore, important for marketers to use the right tools to carry out their processes.

Salesforce allows its users to spread the word about their business in the market with the help of Salesforce Marketing Cloud. The Marketing Cloud is one of the most sought-after Salesforce products in 2022 as it provides businesses with advanced tools for marketing their offerings.

Let us take a deep dive into this Salesforce product and understand why should implement it in 2022.

What Is Salesforce Marketing Cloud?

In simple words, Salesforce Marketing Cloud is a cloud-based SaaS solution that allows businesses to streamline their marketing processes. It provides users with a variety of tools and features to create and manage marketing campaigns across multiple platforms like SMS, web, social media, and email.


These were some of the most popular and in-demand Salesforce Clouds used by organizations across industries in 2022. If you are willing to make the shift to Salesforce and venture into cloud-based CRM solutions, make sure you implement the Salesforce Cloud that echoes your business needs and gets you the traction you have been looking for.

Talk to us now!

All About Salesforce

Salesforce is the world′s #1 Customer Relationship Management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don′t require IT experts to set up or manage – simply log in and start connecting to customers in a whole new way.

More than 150,000 companies are blazing trails to success with the world’s #1 CRM platform. Treat all your customers like they’re your only customer with Salesforce CRM. Understand their needs, solve their problems, and identify opportunities to help by managing their information and interactions with your company on a single platform that’s always accessible from anywhere.

Sell, service, market, and build apps on a single platform. Easily log, manage, and analyze all customer activity in one place with our suite of web-based CRM software. Constantly monitor everything from sales leads to support tickets, and from channel marketing to website analytics.

InfusAi Solutions is a end -to end digital consulting and IT Service Provider partnered with Salesforce having its footprint across the Indian market as well as overseas in Singapore, Thailand, Europe and Australia. The organization is led by senior management, each one of whom has more than 16+ years of experience in delivering business critical applications like CRM and ERP for organizations of all sizes. Our vertical wise techno-functional consultants have rich experience in respective verticals such as BFSI, IT & Services, Manufacturing, Logistics, Distribution & Omni-Channel Retail, Travel, Entertainment and Real Estate who help organizations to adopt best practices and automate those very processes.

From our rich experience we are able to showcase our capabilities in delivering Salesforce services particularly focused on successful adoption across the organization to deliver maximum benefits. Our rich experience brings a value-added proposition to help achieve great results across the business spectrum - including Salesforce Automation for empowerment of Field Sales and BDMs, Post Sales Customer Service Management, Quotation Management and Customer 360° view Management .

A Comprehensive Salesforce Implementation Services For 2022

Make the most out of Salesforce CRM to leverage your business processes with our Salesforce implementation services

Salesforce has created its niche in the CRM market and has been a market leader for more than two decades. The cloud-based platform allows organizations to manage their customer records to provide personalized services to them. With our Salesforce implementation services, we help you optimize the CRM platform based on your specific requirements and achieve all your business goals in the best way possible.

As your Salesforce implementation partners, we would tailor our services based on the customers you cater to, the business processes you are willing to automate, and the department you want to design the CRM platform for.

What Do You Mean By Salesforce Implementation?

In simple words, Salesforce implementation is the process of developing and setting up Salesforce for your organization. It involves dedicated Salesforce implementation partners assessing your business needs and building the CRM platform accordingly.

Salesforce implementation services are tailored based on the specific needs of an organization to provide users with business-specific tools and features. According to the industry you operate in and the department that needs to work on the CRM platform, you can implement different Salesforce products or ‘Clouds’ within your organization.

With Infusai, you can rest assured that dedicated Salesforce experts would guide you every step of the way in bringing your implementation project to fruition.

A Comprehensive Salesforce Implementation Guide For 2022

We live in the age of digitization. Gone are the days when organizations used to keep manual records of their customers to cater to their needs. Today, the advent of automated and cloud-based platforms has made customer relationship management (CRM) a lot more efficient. With this Salesforce implementation guide, we would understand the different approaches to implementing the CRM giant and the steps involved in the same.

However, before getting to the crux of this Salesforce implementation guide, let us brush our knowledge of what Salesforce is and why it is relevant in 2022.

What Is Salesforce And Why Is It Relevant In 2022?

Salesforce is arguably the most popular CRM platform in the market that helps organizations manage their customer records on a centralized platform. It prevents you from resorting to tedious and time-consuming methods by providing you with automated tools and applications.

It has been more than two decades since Salesforce was launched. However, the CRM platform is still highly relevant across multiple industries. This is because it has evolved with time and is in sync with the latest technological trends in the market. With Salesforce, you can record, store, track, assess, and share your valuable records to provide personalized services to your customers. Right from sales reps to finance experts, the CRM platform provides users with a 360-degree view of their clients and multiple ways of connecting with same.

The offerings of Salesforce are divided into different products (known as Clouds) based on the features offered by them. Some of the most popular Salesforce offerings include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and Field Service Cloud. All these products are designed to help organizations build healthy relationships with their customers.

Top Salesforce Products You Should Be Aware Of In 2022

Salesforce products are nothing but the different offerings of the CRM platform that help users achieve specific goals and provide them with a specific set of tools. Different Salesforce CRM products focus on different industries or departments operating within the organization. For example, while Salesforce Sales Cloud allows your sales reps to streamline their processes, the Marketing Cloud is designed to improve your marketing processes.

Thanks to the versatility of the CRM platform, there is a range of different Salesforce products you can choose from based on the objectives you want to achieve, the customers you want to target, the users you want to deploy.

Here are some of the most important Salesforce products you should be aware of in 2022:

Salesforce Sales Cloud

The Sales Cloud allows users to manage different sales leads, contacts, accounts, and opportunities to close sales deals faster and more effectively. It also helps your sales reps cater to your prospects and customers according to their likes and preferences. The Salesforce product provides you with features like product management, quoting, sales forecasting, and more.

Salesforce Service Cloud

Salesforce Service Cloud is a Salesforce offering designed specifically to provide quick, personalized, and effective customer support. Targeted to the customer service executives, the Service Cloud helps users streamline the cases handled by them by understanding the context of the issues faced and providing proactive support without any delay.

Salesforce Marketing Cloud

The Marketing Cloud is among the most popular Salesforce products and helps businesses streamline their marketing processes. It allows you to reach out to your target audience across multiple platforms and build targeted marketing campaigns over email, SMS, social media, web, and other channels. With Salesforce Marketing Cloud, you can personalize the buying experience of your customers by being there for them at every stage.

Everything You Need To Know About The Core Salesforce Clouds

Salesforce has been helping organizations manage their customer databases for over two decades. With the cloud-based CRM platform, you can record, store, analyze, share, and track your valuable records to provide personalized services to your customers. Right from identifying a prospect to turning them into loyal customers, Salesforce ensures that you are there for your customers at all different stages of their buying journeys.

The functionality of Salesforce is fairly diverse with a myriad of different tools and features. This has made the CRM giant divide its features into different products known as Salesforce Clouds.

Every Salesforce Cloud is an offering that provides users with a specific set of tools and features. These features can be related to a specific sector of industry or a department within an organization. For example, while Salesforce Health Cloud is designed to help institutions in the healthcare sector streamline their services, Salesforce Marketing Cloud helps the marketing department of an organization reach out to the clients better.

Salesforce Cloud services divided into these offerings allow users to choose the products that are best suited for them. Irrespective of the scale at which you operate and the industry you belong to, you will always find a Salesforce Cloud that is in sync with your needs and preferences.

Salesforce Sales Cloud – Everything You Need To Know In 2022

Salesforce is one of the first few companies to provide businesses with a cloud-based CRM platform. For more than two decades, Salesforce has been helping organizations make the most of their customer database and provide personalized services to their customers. The CRM platform facilitates the recording, storing, tracking, and assessment of valuable business records on a centralized and automated platform.

What Is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based SaaS solution that allows organizations to streamline their sales processes. Right from storing specific details about your customers to converting sales deals and opportunities, the Sales Cloud is an ideal ally for your sales reps.

Key Features Of Sales Cloud:

Lead Management:

Sales processes are always incomplete without adequate lead management. If are able to manage your leads well, you can convert them into loyal customers. Salesforce Sales Cloud facilitates seamless lead management from the moment your sales reps approach your prospects.

Salesforce Sales Cloud organizes the entire process of lead management to help you close maximum sales deals and drive the desired revenue home.

In-depth Analytics:

As mentioned earlier, your customer data forms the core of Salesforce Sales Cloud. Using the same, the CRM platform provides you with valuable insights about your customers and helps your sales reps make informed decisions. Sales Cloud is designed to help you analyze the performance of your sales teams based on their interactions with your prospects and customers.

Reports And Dashboards:

In-depth analytics allow Salesforce Sales Cloud to build customizable reports and dashboards for your organization. The CRM platform allows you to use your CRM data to create reports that convey valuable information about the performance of your sales team. To convey this information in the best way possible, Sales Cloud facilitates seamless data visualization in the form of interactive charts, graphs, and animations.

Sales Forecasting:

Einstein, the AI component of Salesforce, can be incorporated within the Sales Cloud to enhance the performance of your sales department. The use of AI helps you forecast sales based on real-time as well as historical data stored within your CRM platform. Salesforce Einstein can also be used to predict the behaviour of your customers to create a targeted sales campaign.

Along with making sales forecasts, AI can be used to provide your sales reps with personalized suggestions and recommendations to improve their performance.

Contact And Account Management:

Salesforce Sales Cloud allows businesses to store information about their customers in two major categories – contacts and accounts. A contact refers to an individual customer catered to by an organization. On the other hand, an account refers to a business organization acting as a customer consisting of different contacts.

Sales Cloud allows your sales reps to manage contacts and accounts from a centralized platform. All the records stored within these categories can be used to provide personalized services to your customers.

Salesforce Service Cloud – Everything You Need To Know In 2022

Irrespective of the products or services you deal in, the customer is always the king. Almost each of your business processes revolves around catering to the needs and preferences of your customers. They hold a pivotal position in dictating the strategies and approaches of the businesses they engage with. This is why it is important to provide them with adequate support services.

What Is Salesforce Service Cloud?

Salesforce Service Cloud is a highly sought-after Salesforce product that allows you to provide quick and personalized support to your customers. The CRM platform allows you to handle your cases in a streamlined and automated manner to tailor your services based on the specific needs of your customers.

Salesforce Service Cloud is a solution that acts as a customer service platform and a helpdesk to provide wholesome support to your customers. It provides users with a range of different features and tools such as service consoles, process automation, dashboards, analytics, and much more.

Key Features Of Salesforce Service Cloud:

Seamless Case Management:

Case management is the primary feature offered by Salesforce Service Cloud. Whenever a customer faces any issue and decided to seek help from your organization, it leads to the creation of a new case.

There are three distinct ways in which the Service Cloud allows users to create and manage cases – web-to-case, email-to-case, and escalation.

Einstein Bots:

Salesforce Service Cloud employs these virtual assistants in the form of Einstein bots. These chatbots can be used to overcome the unnecessary delays caused in resolving basic issues faced by your customers. If a customer raises a simple query, they can get it resolved by interacting with the chatbots. In case they are not satisfied with the response, they can ask the chatbots to route their case to a suitable support agent. This allows you to bring in manual assistance only when required.

Salesforce Knowledge:

The enterprise knowledge base is one of the most important assets possessed by your organization. It contains all important information regarding your company, its offerings, and the customers.

Salesforce Service Cloud allows you to optimize Salesforce Knowledge, an extensive knowledge base where you can create, edit, and manage content. If you are using chatbots to provide the initial level of support, they would scan the knowledge base to provide personalized solutions to your customers.

Agent Console:

Agent Console is a tool designed specifically for support agents to make their work easier. It provides them with a 360-degree view of all the previous and ongoing cases managed by them. Right from customer profiles and history of interactions to extensive dashboards, the Agent Console provides your service agents with a centralized platform with a plethora of resources.

Service Cloud Voice:

This is an AI-based feature that converts telephony conversations into transcripts live. The feature can be used for analyzing the agents’ interactions with customers, providing them with adequate feedback, and training agents to improve their services.

Service Cloud Analytics:

Salesforce Service Cloud helps users analyze their performance as they engage with customers and resolve their cases. The automated provides users with valuable insights about their performances and a snapshot of every case handled by them. This data can be used for reinforcing the techniques that work in providing seamless customer support getting rid of the ones that don’t work well.

What Is Salesforce Marketing Cloud? A 2022 Deep-dive

Salesforce allows its users to spread the word about their business in the market with the help of Salesforce Marketing Cloud. The Marketing Cloud is one of the most sought-after Salesforce products in 2022 as it provides businesses with advanced tools for marketing their offerings.

Let us take a deep dive into this Salesforce product and understand why should implement it in 2022.

What Is Salesforce Marketing Cloud?

In simple words, Salesforce Marketing Cloud is a cloud-based SaaS solution that allows businesses to streamline their marketing processes. It provides users with a variety of tools and features to create and manage marketing campaigns across multiple platforms like SMS, web, social media, and email.

The Elements Of Salesforce Marketing Cloud:

In 2022, it is important to make the most of multiple platforms to get your marketing messages across in the best way possible. Salesforce Marketing Cloud provides its services to users in the form of distinct elements, discussed as follows:

Journey Builder:

As the name suggests, Journey Builder is a tool that allows marketers to create personalized journeys for every prospect and customer catered to by them. From the moment a prospect is approached, the tool helps you keep track of their actions and provide them with seamless support until they finally make a purchase.

Email Studio:

Email Studio is the Marketing Cloud offering that allows you to create targeted email marketing campaigns. It helps you extract data from other departments, use the same in creating personalized emails, and approach your customers through multiple devices.

Advertising Studio:

Advertising Studio allows marketers to use their CRM data for creating personalized ads that can be displayed on multiple platforms. It helps you create advertisements that are consistent with your marketing campaign and provide you with the traction you are looking for.

Interaction Studio:

With interaction studio, you can gather valuable insights from multiple online and offline sources that can be used for personalized engagement. These details can be used for creating informative visualizations that depict the movement of your customers across their journeys and making specific decisions.

Mobile Studior:

With Mobile Studio, you can gather and analyze the preferences of your customers through group messages. These responses can be used for consistent messaging across different channels (with the consent of your customers). Just like Email Studio, Mobile Studio allows you to schedule your promotional messages to ensure that the messages reach the recipients at the right time.

Social Studio:

With Social Studio, you get a 360-degree view of your customers’ actions and engagement on specific social media platforms. Based on these actions, you can assess their preferences and approach the right people at the right time. The social studio also allows you to create, publish, and share promotional content across social media platforms.


These were some of the most popular and in-demand Salesforce Clouds used by organizations across industries in 2022. If you are willing to make the shift to Salesforce and venture into cloud-based CRM solutions, make sure you implement the Salesforce Cloud that echoes your business needs and gets you the traction you have been looking for.

Talk to us now!