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Connect to your customers in a whole new way with Dynamics 365 for customer service

Earn customers
for life

  • Omni-channel
  • Personalized service
  • Insights into action
  • Embedded intelligence
earn customers for life

Dynamics 365 for Customer service

dynamics 365 for customer service
omni-channel engagement

Omni-channel engagement

Engage customers across multiple touchpoints while preserving context

agent experience

Agent experience

Enable agents to operate efficiently by providing a unified view of the customer across applications and engagement touchpoints

intelligent service

Intelligent service

Enable personalized, proactive, and predictive engagement with customers in human and non-human service experiences